Delivery & Shipping Policy
Delivery Summary
🚚 FREE Standard Delivery: On orders over £50 (automatically applied)
Processing: Orders placed before 3pm dispatched same day (Mon-Fri)
UK Standard: 2-3 days from £2.95 (FREE over £50)
UK Express: 1-2 days from £4.20
Tracking: Provided for all tracked services
Dispatch Location: Leicester, UK
FREE Standard Delivery
Automatically applied on orders over £50
No code needed
What You Get:
- ✓Free standard delivery (normally £2.95-£3.75)
- ✓2-3 working day delivery
- ✓Full tracking information
- ✓Same day dispatch (orders before 3pm)
How It Works:
Add £50+ worth of products to your cart
Free delivery is automatically applied at checkout
Choose any available standard delivery option - it's FREE!
💡 Pro Tip: Our cart shows your progress toward free delivery in real-time. Watch the progress bar fill up as you add items!
1. Order Processing
Same Day Dispatch
Orders placed before 3:00 PM (Monday-Friday) are typically dispatched the same day
Processing Buffer
To account for high volumes, please allow 1 additional processing day to delivery estimates
Dispatch Location
All orders processed and dispatched from our warehouse in Leicester, UK
2. UK Shipping Options
Standard Delivery (2-3 Days)
Standard Features:
- • Weight-based pricing
- • 2-3 working day delivery
- • POD (Proof of Delivery) where noted
- • Most economical options
Express Delivery (1-2 Days)
Express Features:
- • Fast 1-2 working day delivery
- • Full tracking included
- • Secure delivery methods
- • Priority handling
Special Services
Saturday Delivery
Business Delivery
1-2 working days
Multi-Service Orders
Shipping costs multiply for orders requiring multiple delivery services
3. International Shipping
Shipping Rates & Calculation
- • Rates calculated automatically at checkout based on weight and destination
- • DDU (Delivered Duty Unpaid) - customer responsible for customs fees
- • Delivery times vary by destination and customs processing
- • Full tracking provided for international shipments
Important Restrictions
Vaping Products Cannot Ship To (47 Countries):
CBD Products Cannot Ship To (120+ Countries):
Including but not limited to: USA, Canada, Australia, New Zealand, Russia, China, Japan, Singapore, most of Asia, Africa, and Middle East
CBD products can generally only be shipped within the EU and select European countries
🛡️ Automatic Protection:
Our checkout system automatically prevents ordering restricted items to prohibited destinations. You'll see a warning if your cart contains items that cannot be shipped to your location.
Customs & Duties
- • You are responsible for all customs duties, taxes, and fees
- • No refunds for orders rejected by customs
- • Some products may require import licenses or permits
- • Review your country's import regulations before ordering
4. Our Delivery Partners
UK Courier Partners
Courier selection based on size, weight, and destination
Service Standards
- • Dedicated packaging department
- • Secure packaging for all items
- • Professional courier network
- • Full tracking on tracked services
- • Investigation process for delivery issues
5. Important Delivery Information
Untracked Services - Important Warning
- • No liability for lost parcels: Yodel Small Parcel 48 (Non-POD) and Royal Mail Standard
- • No replacements or refunds if items go missing with these services
- • We recommend tracked services for valuable orders
Delivery Delays & Issues
- • Wait 7 days past estimated delivery before contacting us
- • Courier investigations are final for disputed deliveries
- • Rare delays, damage, or loss can occur with any courier
- • Contact us immediately for delivery problems
Age Verification
We do not offer age verification delivery services. Age verification is handled during checkout on our website in compliance with UK regulations for vaping and CBD products.
Delivery Timing
- • Delivery duration calculated from dispatch, not order placement
- • Processing time is additional to delivery time
- • Payment must be completed for processing to begin
- • Choose appropriate shipping speed for your needs
6. Delivery Support
Delivery Queries
hello@vapourism.co.uk
What to Include
- • Order number
- • Tracking reference (if available)
- • Delivery address
- • Nature of the delivery issue
Response Time
We respond to delivery queries within 24 hours during business days